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 Most of Italcementi’s subsidiaries have already implemented a Quality Management System in accordance with the ISO 9001:2000 standard.
Italcementi is committed to improving customer relationships by collecting information on their perception of the Group’s value, in terms of both products and services provided.
The value of the product or service offer is ensured through quality systems and measured by process controls, product standards and, where conducted, customer satisfaction surveys.
Italcementi Group gives high importance to the definition of a standard tool for the assessment of customer satisfaction.
An increasing number of subsidiaries are planning to carrying out customer satisfaction assessment.
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